Public Sector Testimonials

“As both a champion of business improvement in Scotland, and as a client who has seen the benefits in my own organisation, the development of the new Rapid Improvement Leadership Programme is an important milestone in the challenge of improving productivity and effectiveness in Scotland.” - Peter Russian, Chief Executive - Investors In People Scotland

 

"Kaizen lies at the heart of our corporate commitment to continuous improvement in the way we deliver services to customers, and supports the Council’s approach to achieving Best Value by bringing about real improvements in service performance.

As the principal in the company, Stuart Ross provides high-energy and effective support and challenge. His company's input to the growing number of success stories we have today cannot be underestimated.” - Alan Campbell, (ex) Chief Executive - Aberdeenshire Council

 

“Ross International is regarded as the ‘expert’ in Scotland and pioneered the transference of the usage of lean to the public sector. Their level of knowledge and detail on lean methodology cannot be faulted and their ability to address all situations based on years of experience is clearly evident.

Ross International employees are atypical consultants – they have an obvious public interest in helping others to help themselves to make improvements. The improvements made were astounding and very much with the involvement in staff so much so that the levels of empowerment are still being felt years on." - Ewhan Barschtschyk, Change Manager - Student Awards Agency For Scotland

 

"The Blitz week is long and sometimes painful but no matter what is thrown at the team, the power of the process helps to hold it all together, quite dramatic.” - Lesley Fordyce, (ex) Head of Business Development - The Scottish Government

 

"We sought to achieve a step-change in its planning application performance.  The team of staff selected to work on the project were strongly motivated by the week-long programme and have maintained an innovative and sustained approach to service efficiencies since the event.  Significant performance improvements have been achieved.

Update: "The Kaizen exercise in Planning is still reaping rewards - our performance remains at a good level relative to peer authorities and we still have a "team spirit" amongst those who were part of the Kaizen team 2 years ago." - David R Leslie, Development Management Manager - The City Of Edinburgh Council

 

“Ross International’s approach is down to earth, tried and tested – but most of all it is simple.  There is nothing complicated about what they teach, it just gives organisations like MBHA a very structured framework to ensure success – and it works.  There is a great sense of achievement when during the week things actually change for the better.

Many of the MBHA employees who have not been part of the project teams have commented that the dynamics between departments have changed for the better – and it all started with the introduction of RIEs through Ross International.” - Wendy Russell, Business Services Manager - Margaret Blackwood Housing Association (MBHA)

“I would like to say how much I have appreciated the work that Ross International have done with us in helping me to take forward the Lean inspired change initiative that has been a part of my remit. There is no doubt in my mind that we would not have achieved so much, in a relatively short timescale (and here I’m referring to the whole range of things that our team is working on, and not just the RIEs), without the expert input of Ross International” - Dr. Keith Horton, Director of Strategic Development & Corporate Intelligence - Edinburgh Napier University